Claims Management And Assessment Through Documentation
Ms. Priyanka Panchal, Mr. Devang Rana, Mr. Abhijit Wasave, "Claims Management And Assessment Through Documentation", VIVA-IJRI Volume 1, Issue 4, Article 229, pp. 1-5, 2021. Published by Computer Engineering Department, VIVA Institute of Technology, Virar, India.
Construction claims have such high impacts on the projects’ cost and time that the contractors should establish the effective claim management in their organizations. This research aimed at presenting the key concepts of construction claims, and construction claim management, focusing on the contractors’ point of view. In addition, a questionnaire survey was done to assess the efficiency of the contractors in managing their claims. Three-hundred claim management staffs from contractors’ organizations were then selected by using stratified sampling technique, taking into account their company locations. It was found that the active tasks that the contractors can perform efficiently consist of recognition and identification of the change, systematic and accurate documentation of the change, analysis of time and cost impacts of the change. As to the defensive tasks, they are systematic and accurate documentation of change, and analysis of time and cost impacts of the change. On the other hand, the activities that the contractor can not perform well and should be improved are active notification of the change, active negotiation of the claim, and defensive recognition and identification of the change. The result from this research can help the contractors improve their weaknesses and maintain their strengths of their claim management process.
Construction claims, claim management, documentation, management